Hub and Hub Bot Terms and Conditions
Last updated: 5 October 2026
1. Provider and scope
These terms govern Hub Studio, Hub Flow and Hub Bot, provided by Iluzona Innova SL, tax ID B75648386, at Av. de Canarias, 10, 35002 Las Palmas de Gran Canaria, Las Palmas, Spain (Canary Islands). Contact: team@iabot.io and +34 613 06 06 51.
By registering and purchasing, you accept the conditions presented for your chosen product. You must be authorized to represent an organization when acting on its behalf. The service is for adults. Accepted product-specific terms and business agreements apply alongside these terms, subject to mandatory rights.
2. The service
Hub Studio creates and operates web applications; Hub Flow configures automations. Hub Bot lets you direct AI employees through chat, manage email and documents, organize tasks and use connected applications or a work computer. Available functions depend on the product, configuration, permissions, balance and provider availability.
AI employees are automated systems, not people or agents with unlimited authority. They can make mistakes, misunderstand instructions or generate incomplete information. Review outputs before significant decisions and establish appropriate controls for each task.
3. Accounts, businesses and permissions
Provide accurate information, protect your credentials and report unauthorized access. Administrators manage workspace members, connections and permissions. Connect only accounts you may legitimately use and share within the workspace. Do not provide another person's personal or confidential information without a valid basis.
AI employee actions may run immediately or through routines, according to configuration and applicable approvals. Not every action requires individual confirmation: restrict permissions before authorizing automations. Instructions do not authorize bypassing service or third-party controls.
4. Google and other integrations
OAuth connections are optional. The provider displays permissions and may refuse, restrict or revoke access. Original accounts and data remain subject to the provider's terms. Offering a Google connection does not mean Google endorses or certifies Hub Bot.
Gmail supports reading and sending email within granted permissions. Current Drive, Calendar, Sheets and Docs connectors are read-only. The computer browser may support other operations through an independent session. API or MCP tool access does not expand the user's rights to data.
You may disconnect through Applications; for Gmail also use Hub Mail → mailbox → Edit → Disconnect account. This removes that connection's credentials and associated mailbox, but does not automatically erase imported data or reverse completed actions. You may revoke access at Google and request deletion under our Privacy Policy. Browser sessions are signed out separately.
5. Personal data and AI processing
Our Privacy Policy describes accessed data, AI providers, storage and rights. A business processing personal data is responsible for its purposes and lawful basis; a data processing agreement must be concluded where required. Accepting these terms does not replace OAuth consent or authorize new purposes.
We do not use or authorize Google API data or derived data for training or improving general-purpose AI models. Its use is subject to Google's data policies and Limited Use restrictions. We do not sell it or use it for advertising. The content licence below does not override these restrictions.
6. Plans, balance, payments and cancellation
Prices, taxes, billing frequency, features, limits and renewal terms are displayed before purchase. Stripe processes payments. Subscriptions renew according to the accepted cycle unless cancelled before renewal. Manage your subscription in your account or contact support.
Hub Studio and Hub Bot have separate products and wallets; credits should not be assumed interchangeable. In Hub Bot, included credits belong to the subscribed cycle and purchased top-ups do not expire. Credits represent service usage, not electronic money or a deposit. Consumption depends on operations and resources; a running computer or storage may incur usage even when you are not sending a message.
Cancelling renewal does not itself delete the account or data. Plan-change effects, effective dates and amounts are presented when making the change. Completed operations are not repriced retroactively. Refunds and withdrawal are governed by accepted purchase conditions and mandatory law; immediate service activation alone does not waive consumer rights.
7. Content and intellectual property
You retain rights to your data, email and files. You authorize us to host, copy and process them only as needed for requested functions, subject to privacy and applicable provider restrictions. You do not transfer ownership to us.
You may use generated outputs to the extent permitted by law and third-party rights. We do not guarantee exclusivity, protectability or freedom from third-party rights; review the intended use. The platform, proprietary code, brands and design belong to the provider or its licensors.
8. Prohibited uses
Our Acceptable Use Policy applies. Spam, phishing, fraud, unauthorized access, malware distribution, child exploitation, infringement, unlawful surveillance and circumvention of provider controls or limits are prohibited. Google data must not be extracted for sale, advertising profiles, creditworthiness or general-model training.
Do not delegate high-impact decisions about people without a lawful basis, oversight and appropriate safeguards. AI outputs do not replace professional review where required.
9. Availability and liability
We work to maintain the service, but outages, maintenance, errors and external service changes can occur. We do not guarantee a business outcome or uninterrupted availability. Additional service commitments require a specific agreement.
Each party remains responsible for its obligations under applicable law. No clause excludes liability that cannot lawfully be limited, mandatory consumer rights or the provider's own data protection duties. Users must review authorized actions and maintain necessary copies of their information.
10. Suspension, closure and data
We may proportionately restrict access where necessary for security, breach, non-payment or legal requirements. Where possible, without compromising security or legal duties, we explain the reason and resolution options. Request account closure and deletion at our contact email; we verify your identity and workspace authority.
Data return or deletion and retention exceptions follow the Privacy Policy and applicable agreements. Closure does not reverse sent emails or completed third-party operations.
11. Changes and notices
We publish changes with their date and communicate material changes through service channels before application where required. Where acceptance or consent is needed, we request it; silence does not authorize a new use of Google data. Price changes are notified before the affected renewal.
12. Law and complaints
Spanish law applies without depriving consumers of mandatory protections. For business relationships, the courts of Las Palmas de Gran Canaria have agreed jurisdiction; consumers retain mandatory jurisdiction rights. Contact team@iabot.io for issues or complaints.